Shipping policy
Shipping & Delivery
We ship engineering plastics Australia-wide using suitable freight and parcel services based on the size, weight and destination of each order. This policy explains processing times, free-shipping eligibility, tracking, oversized products and what to do if there is a delivery issue.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Free Shipping Eligibility
Free shipping on eligible orders over $150.00 applies only where the offer is displayed and the order meets the applicable website conditions.
Unless otherwise stated, the free-shipping offer applies only to eligible standard products purchased directly through the Warlond Plastics website.
Free shipping generally does not apply to:
- full-size sheets;
- oversized or heavy products requiring special freight;
- products longer than the standard parcel or freight limits;
- P.O. Box deliveries where Australia Post freight is required;
- email or custom quotations;
- telephone orders;
- in-store purchases;
- special orders or individually quoted freight; or
- orders otherwise stated as excluded from the promotion.
Where an order contains both eligible and excluded products, additional freight charges may apply to the excluded items.
Order Processing
Most standard stocked orders are generally processed within 2–3 business days.
Processing times may be longer for:
- cut-to-size products;
- large or complex orders;
- special orders or backorders;
- products requiring additional packaging;
- items awaiting stock replenishment; or
- periods of unusually high order volume.
Business days exclude weekends and Victorian public holidays.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to contact you using the details supplied with the order.
Delivery Timeframes
Delivery timeframes shown by freight carriers or at checkout are estimates unless expressly stated otherwise.
Transit times can be affected by factors outside our reasonable control, including:
- freight network delays;
- weather;
- remote delivery locations;
- peak trading periods;
- carrier capacity;
- incorrect delivery information; and
- other transport disruptions.
If an order is not delivered within the expected timeframe, please contact us so the delivery can be investigated.
Where goods cannot be supplied within an agreed or reasonable timeframe, applicable consumer rights and remedies remain available.
Shipping Methods
We may use different freight or parcel carriers depending on the product, order size, destination and available service.
The carrier selected for an order may differ from the carrier used for a previous order.
Freight services may include parcel, courier or specialised freight depending on the item being shipped.
Full-Size Sheets & Oversized Products
Full-size sheets and other oversized products may not be suitable for standard parcel delivery.
These products may require:
- collection from Warlond Plastics;
- separately quoted freight;
- specialised transport;
- commercial-address delivery; or
- additional packaging or handling.
Where freight is not available through the normal online checkout, please contact Warlond Plastics for availability and a freight quotation.
P.O. Box Delivery
Warlond Plastics can ship eligible website orders to Australian P.O. Boxes where the order can be carried using an available Australia Post service.
P.O. Box delivery is available where:
- the parcel is within the applicable Australia Post size, weight and service limits;
- the products are suitable for Australia Post delivery;
- the customer has paid the applicable shipping charge; and
- the order is otherwise accepted for delivery through our website.
Orders qualifying for our website free-shipping offer are generally not eligible for P.O. Box delivery under that free-shipping offer. Where delivery to a P.O. Box is requested, the applicable Australia Post freight charge must be paid by the customer.
Oversized products, full-size sheets and products that exceed Australia Post size, weight or service limits cannot be sent to a P.O. Box and may require a physical street address, collection or separately quoted freight.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, contact name, telephone number and other information reasonably required for delivery.
Please check your delivery details carefully before submitting an order.
If an incorrect or incomplete address results in redelivery, return-to-sender charges or additional freight costs, those additional costs may be payable by the customer where the issue resulted from the information supplied with the order.
Tracking
Where tracking is available, shipment information will generally be sent once the order has been dispatched.
Tracking information may take some time to become active after a carrier label is generated or the parcel is collected.
Some specialised freight services may use different tracking or delivery confirmation processes.
Delivery Access
Customers should ensure that the delivery address is accessible to the selected freight carrier.
For larger products, palletised freight or commercial deliveries, the carrier may require suitable vehicle access and appropriate unloading arrangements.
Additional charges caused by unavailable access, failed delivery or special unloading requirements may be payable where those circumstances were not disclosed before freight was arranged.
Authority to Leave
Some carriers may offer authority-to-leave or unattended delivery options.
Where a customer specifically requests or authorises unattended delivery, the carrier may leave the goods at the nominated location where its service conditions allow.
Customers should consider whether the nominated location is safe and suitable before providing authority to leave.
Nothing in this section excludes rights or remedies that cannot lawfully be excluded.
Damaged Goods
Please inspect delivered goods as soon as reasonably possible.
If an order arrives damaged:
- do not discard the product or packaging;
- take clear photographs of the damage and packaging where possible;
- retain any freight labels or consignment details; and
- contact Warlond Plastics as soon as reasonably possible.
We will assess the issue and, where appropriate, liaise with the freight carrier.
Customers are not required to rely solely on the freight carrier where the goods supplied by Warlond Plastics fail to meet an applicable consumer guarantee.
If a product arrives damaged and does not meet the consumer guarantee of acceptable quality, the appropriate remedy may include repair, replacement or refund depending on the circumstances.
Missing or Lost Deliveries
If tracking indicates a delivery problem or your order has not arrived within a reasonable period, please contact Warlond Plastics.
We may investigate the delivery with the carrier and request reasonable information needed to locate the shipment.
If goods paid for cannot ultimately be supplied or delivered, applicable rights and remedies under Australian Consumer Law remain available.
Collection Orders
Customers selecting collection should wait until Warlond Plastics has confirmed that the order is ready.
Cut-to-size and prepared orders are completed in advance. We do not generally provide while-you-wait cutting.
Orders awaiting collection are subject to the collection and storage provisions contained in our Returns & Refunds Policy and Terms of Service.
International Shipping
International shipping is not automatically available for every product or destination.
If you require delivery outside Australia, please contact Warlond Plastics before ordering so we can determine whether shipping is available and provide an individual freight quotation.
International customers may also be responsible for applicable import duties, taxes, customs charges or local fees imposed by the destination country unless otherwise agreed.
Returns Related to Shipping
Change-of-mind returns, damaged goods, return freight, faulty products and refund processing are covered in our Returns & Refunds Policy.
View our Returns & Refunds Policy
Need Help With Delivery?
If you need a freight quote, have an oversized item, require international shipping or have a problem with a delivery, contact Warlond Plastics and include your order number and delivery details where available.