Refund policy
Returns & Refunds
We want our returns process to be fair, clear and straightforward. This policy explains our voluntary change-of-mind returns, custom and special-order products, product selection, return costs, collection requirements and your rights under the Australian Consumer Law.
Your Australian Consumer Law Rights
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Our voluntary return conditions operate in addition to those rights.
14-Day Change-of-Mind Returns
Warlond Plastics offers a voluntary 14-day change-of-mind return period on eligible standard products.
To request a change-of-mind return, please contact us within 14 days of receiving or collecting your order.
For an eligible change-of-mind return, the product must generally:
- be unused and in resellable condition;
- not have been machined, cut, drilled, modified, installed or damaged;
- include its original packaging where reasonably applicable; and
- be accompanied by proof of purchase.
All change-of-mind returns require approval from Warlond Plastics before the goods are sent or brought back.
Important: The 14-day period relates only to our voluntary change-of-mind policy. It does not limit rights or remedies available under the Australian Consumer Law.
Product Selection & Suitability
Engineering plastics are selected for many different applications and operating environments. Customers are responsible for reviewing the available product information, dimensions, tolerances, material properties and specifications before ordering to determine whether a product is appropriate for their intended application.
Material suitability can depend on factors including:
- operating temperature;
- chemical or solvent exposure;
- UV and weather exposure;
- mechanical load, pressure, impact or stress;
- machining requirements and finished dimensions;
- installation method;
- adhesives, cleaners or other substances used with the material; and
- the operating conditions of the finished component.
Customers should undertake appropriate due diligence when selecting a product. Where suitability is uncertain, we encourage customers to contact Warlond Plastics before ordering.
Product descriptions, material guides, chemical resistance information, website content and general technical guidance provided by Warlond Plastics are intended to assist customers with product selection. Unless expressly agreed otherwise, this information should not be treated as engineering certification, design approval or a guarantee that a material will be suitable for every finished application.
For critical, safety-sensitive or highly demanding applications, appropriate testing and/or professional engineering advice should be obtained where necessary.
Nothing in this section excludes or limits any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Custom Cut-to-Size Sheets & Panels
Sheets, panels and other products that have been cut or prepared specifically to customer-supplied dimensions are not eligible for change-of-mind returns.
This includes where:
- incorrect dimensions were supplied by the customer;
- a different size or thickness is later required;
- the customer selected a different material after cutting;
- the product is no longer required; or
- the customer otherwise changes their mind after the product has been cut.
Customers should carefully check all material, thickness, quantity and finished-size requirements before approving a cut-to-size order.
If Warlond Plastics cuts or supplies the product incorrectly, or the goods otherwise fail to meet an applicable consumer guarantee, please contact us so we can assess the issue and provide the appropriate remedy.
Special Orders & Backorders
Products specially sourced, ordered, imported, manufactured or otherwise obtained specifically for an individual customer are generally not eligible for change-of-mind cancellation or return once the special order has been committed to or supplied.
This does not affect any rights or remedies that may apply where goods are faulty, incorrectly supplied or otherwise fail to meet an applicable consumer guarantee.
Engineering Plastic Rod & Manufacturing Tolerances
Engineering plastic rod is supplied as semi-finished material and generally requires machining to obtain a precise finished dimension.
Rod diameter and other dimensions can be subject to normal manufacturing plus/minus tolerances. Relevant tolerance information is provided in our product information where applicable.
Customers should allow appropriate machining allowance and confirm dimensional requirements before ordering.
Where goods comply with the disclosed specification and manufacturing tolerance, a return requested because a customer did not allow for that tolerance may be treated as a change-of-mind return and, if accepted, may incur the applicable restocking fee.
This does not apply where the product supplied falls outside the stated specification or otherwise fails to meet an applicable consumer guarantee.
Faulty, Damaged or Incorrect Products
Please inspect your order when it is received or collected and contact us as soon as reasonably possible if:
- the item is damaged;
- the item is defective;
- the incorrect item has been supplied; or
- there is another problem with the goods supplied.
We will assess the issue and provide the appropriate remedy in accordance with the Australian Consumer Law.
The appropriate remedy may depend on the nature of the problem and whether it is considered a major or minor failure under the Australian Consumer Law.
Please do not return goods before contacting us unless otherwise agreed.
Installation, Machining, Handling & Use
Customers should ensure that products are installed, machined, handled, cleaned and used appropriately for their intended application.
Warlond Plastics is not responsible for damage caused by circumstances unrelated to a fault in the goods, including inappropriate installation, machining, modification, misuse or exposure to unsuitable chemicals, solvents, adhesives, cleaners or operating conditions.
Nothing in this section excludes any liability or remedy that cannot lawfully be excluded.
Restocking Fees
Where Warlond Plastics agrees to accept an eligible non-defective change-of-mind return, a restocking fee of up to 30% of the original product price may apply.
Examples include:
- the product is no longer required;
- the customer ordered the wrong size, thickness, material or colour;
- the customer found the product cheaper elsewhere;
- the customer selected the wrong product for their application;
- the customer did not allow for a disclosed manufacturing tolerance; or
- another change-of-mind situation.
Restocking fees do not reduce or replace any remedy available under the Australian Consumer Law for goods that fail to meet a consumer guarantee.
Sale & Clearance Items
Sale and clearance items are generally not eligible for change-of-mind returns unless otherwise agreed.
This does not affect rights or remedies that may apply under the Australian Consumer Law if the product is faulty or otherwise fails to meet a consumer guarantee.
Exchanges
For an eligible change-of-mind request, the simplest process is generally to arrange the approved return of the original product and place a separate order for the replacement item.
Faulty, damaged or incorrectly supplied goods will be handled according to the circumstances and applicable consumer law.
Return Shipping
For an approved change-of-mind return, the customer is responsible for arranging and paying the return freight.
Original delivery charges are generally not refundable where the return is solely due to change of mind.
Returned goods remain the customer's responsibility until received by Warlond Plastics. We recommend using suitable packaging and a trackable delivery service.
Where goods are confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs will be dealt with in accordance with those legal requirements.
Approved returns should be sent to:
Warlond Plastics
Factory 9 / 29 Richards Road
Hoppers Crossing VIC 3029
Australia
Refund Processing
Once an approved return has been received and inspected, we will advise whether the refund has been approved.
Approved refunds will generally be returned to the original payment method.
Please allow up to 10 business days after we process an approved refund for the funds to appear, depending on your financial institution or payment provider.
If more than 15 business days have passed after we have confirmed that your refund was processed, please contact us.
Orders Awaiting Collection & Storage
Orders prepared for customer collection should be collected within 14 days of notification that the order is ready, unless another arrangement has been agreed with Warlond Plastics.
We will generally hold an order without storage charges for the first 14 days.
From day 15, a storage fee of $5.00 per day may apply where the customer has been informed of the charge and to the extent permitted by law.
If you are unable to collect an order within 14 days, please contact us. We will try to make a reasonable alternative collection arrangement where practicable.
Long-Term Uncollected Orders
Warlond Plastics may contact the customer using the contact information supplied with the order to request collection, payment of applicable storage charges or delivery instructions.
An order is not automatically forfeited or disposed of simply because a particular number of days has passed.
If goods remain uncollected for an extended period, Warlond Plastics may issue a formal written notice of intention to dispose of the goods and take further action in accordance with applicable Victorian uncollected-goods law.
The applicable procedure can depend on the value of the goods, whether the customer can be contacted and the circumstances in which the goods are being held.
Goods Valued Under $200
Where Victorian uncollected-goods legislation applies, goods valued under $200 may be subject to the statutory notice and holding periods applicable to low-value goods.
If a written notice of intention to dispose is given, the goods will be retained for the further period required by law before disposal. Where the customer cannot be contacted despite reasonable attempts to provide written notice, a longer statutory waiting period may apply.
Goods Valued From $200 to Under $5,000
Medium-value goods are subject to additional disposal requirements. Where applicable, they will only be disposed of in the manner permitted by Victorian law.
Goods Valued at $5,000 or More
High-value uncollected goods have additional notification, holding and disposal requirements. Warlond Plastics will follow the applicable statutory process before taking disposal action.
Storage Charges & Sale Proceeds
To the extent permitted by law, reasonable storage charges, amounts lawfully owing and permitted disposal costs may be recovered from the customer or, where legally permitted, from the proceeds of sale of uncollected goods.
Any remaining sale proceeds will be dealt with as required by applicable Victorian law, including unclaimed-money requirements where relevant.
Please collect your order promptly. Our preference is always to return the goods to the customer rather than use a disposal process. If collection is delayed, contacting us early is the easiest way to avoid storage charges and unnecessary complications.
Gift Cards
Gift cards are not eligible for change-of-mind cash refunds except where required by law.
Need to Request a Return or Discuss an Order?
Contact us before returning any goods. Please include your order details, the product involved and a brief description of the issue so we can help determine the next step.