Refund policy
Returns & Refunds
Our policy lasts 14 days.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@warlondplastics.com.au Please note that returns will need to be sent to the following address: Factory 9/ 29 Richards Road Hoppers Crossing VIC 3029
If your return is accepted on a defective product or you receive the wrong item, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@warlondplastics.com.au
Damages and Issues
Please inspect your order upon pick up or reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
It is the customer’s responsibility to ensure proper installation and use of our products. Warlond Plastics is not liable for damage or issues arising from the installation process, incorrect installation, or exposure to incompatible chemicals, solvents, adhesives, or other substances. Customers are expected to perform due diligence, including reviewing product descriptions and specifications, to confirm suitability for their intended application prior to purchase, installation or use.
No refunds or returns will be accepted for any custom cut to size sheets or panels. If the sheet or panel is cut incorrectly the panel will be re cut or replaced. Engineering Rods are a semi finished product that requires machining to fit (FMS), they have a plus and minus tolerance. Warlond Plastics state this in product descriptions to best avoid any misunderstanding. If any engineering rod is returned based on tolerance issues that have not been read in the product descriptions a restocking fee of 30% of the original price will apply once the product(s) are returned in a resellable condition at the customers expense. Any other return or refund on our standard line products will require notification in writing within 14 days of your purchase. If the product is faulty or defective a replacement will be offered in the unlikely hood a replacement is not available a refund will be offered. If we receive notification after 14 days we may reject a claim. In some cases where we can accept a return outside of our 14 day return policy a 30% restocking fee will apply. Please make all claims through our contact us page.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders/ Back orders or personalized items cut to size Acrylic, HDPE & Polycarbonate). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@warlondplastics.com.au.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable software products
- Cut to size panels of a specific size required by the customer
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Restocking Fees
A 30% standard restocking fee will apply to all cancelled and or returned product(s) that are non defective.
What incurs a restocking fee
Change of mind.
Don't need it any more.
Need a different colour.
Found it cheaper.
Its too big / it's too small (customer has not read product description of tolerances and or have not checked the correct thickness before making the purchase(s).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@warlondplastics.com.au
Uncollected Orders and Abandonment For uncollected orders valued at or below $200, collection must occur within 14 days, after which storage fees apply. If not collected within 60 days, it will be considered abandoned, with no refund. For orders valued above $200, we will hold the order for up to 90 days before it is considered abandoned. In all cases, storage fees of $5 per day will be applied from day 15 onward.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@warlondplastics.com.au and send your item to: Warlond Plastics, Factory 9 / 29 Richards Road, Hoppers Crossing VIC 3029, Australia.
Shipping
To return your product, you should send your product to: Warlond Plastics, Factory 9 / 29 Richards Road, Hoppers Crossing VIC 3029, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $22.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.